Straightforward policies written in plain English, because your trust matters more than legal padding.
At Stationery Quest, we want you to love every purchase. If for any reason you are not completely satisfied, we offer a straightforward returns process.
If your item arrives damaged or develops a fault within 12 months, contact support@stationery.quest or speak to any store colleague. We will offer a replacement, repair, or full refund at no cost, under the Consumer Rights Act 2015.
Under the Consumer Contracts Regulations 2013, you may cancel online orders within 14 days of delivery without providing a reason. You then have a further 14 days to return the items. Refunds are issued within 14 days of receiving the returned goods.
Orders placed before 2:00pm Monday to Friday (excluding Bank Holidays) are dispatched the same day. Orders placed after this time or at weekends are dispatched the next working day.
We deliver to all mainland UK addresses. Scottish Highlands, Northern Ireland, Channel Islands, and Isle of Man may take an additional 1–2 working days and may carry a small surcharge, shown at checkout.
A dispatch confirmation with a tracking link is sent once your order ships. If your order hasn't arrived within the stated timeframe, email support@stationery.quest.
Stationery Quest Ltd ("we", "us", "our") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Registered address: 14 Market Street, Manchester, M1 1PT. ICO registration: ZA123456.
Under UK GDPR, you have the right to access, correct, delete, or restrict your data, as well as the right to data portability. Email privacy@stationery.quest to exercise any of these rights. You also have the right to complain to the ICO at ico.org.uk.
Order data is retained for 7 years (HMRC requirement). Marketing data is retained until you unsubscribe. Website access logs are retained for 90 days.
We share data only with payment processors (Stripe), delivery partners (Royal Mail, DPD), and our email platform — all GDPR-compliant. We never sell your data.
These terms govern your use of stationery.quest and any purchases made through it. By placing an order, you agree to these terms.
Your order is an offer to buy. A contract is formed only when we send you a dispatch confirmation. We may refuse or cancel any order at our discretion, in which case a full refund is issued.
All prices are shown in GBP and include VAT at the current rate. We reserve the right to change prices at any time; the price charged will be that shown at the time of your order. In the case of a pricing error, we will contact you before proceeding.
We take care to ensure accuracy, but colours may vary due to monitor calibration. If a product materially differs from its description, you are entitled to a full refund under the Consumer Rights Act 2015.
All content on stationery.quest — including text, images, the Stationery Quest logo and website design — is owned by or licensed to Stationery Quest Ltd and protected by copyright law. You may not reproduce any part without written permission.
To the extent permitted by law, Stationery Quest Ltd will not be liable for indirect or consequential losses. Our liability for direct losses shall not exceed the value of your order.
These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the English courts.
We may update these terms at any time. Material changes will be communicated by email. Continued use of the site after notice constitutes acceptance of the updated terms.
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Stationery Quest is committed to making stationery.quest accessible to everyone, including people with disabilities. We aim to meet WCAG 2.1 Level AA.
Some legacy product images may have incomplete alt text — we are actively addressing this. Our interactive store map has a full text-based alternative in the store listing below it.
If you encounter accessibility barriers, email accessibility@stationery.quest and we will respond within 5 working days.